Appointments

Appointments System

 IMPORTANT MESSAGE RE CORONAVIRUS

In light of the COVID-19 outbreak, we have suspended online bookable appointments apart from Flu Clinic appointments.

DO NOT ENTER THE SURGERY – If you require medical attention  please call the practice for a telephone triage assessment or submit an E-consult from our home page – Please be patient as our lines are understandably very busy. 

'We are at work for you, please stay at home for us’ 

You may find it more convenient to submit an E-consult via the link below and you will receive a response from a clinician within 48 hours. 

If your problem is more urgent please contact the surgery by telephone and a telephone triage appointment will be arranged. If the clinician feels you need to be seen, please be reassured that a face to face appointment will be made.

If you have spoken to the doctor and he/she has made a face to face appointment for you, if you are arriving by car -  you must stay in your car in the surgery carpark at your given appointent time the GP or nurse will ring you on your mobile to enter the building giving you a room number to enter and following the one way system in the surgery. If you are walk-in your will be allocated a seat in our waiting room.

Please stay at home if you have any of the following symptoms:

  • a high temperature - you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough - you have been coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

To protect others, stay indoors and avoid contact with other people (as you would with the flu):

  • DO NOT go to a GP surgery, pharmacy or hospital
  • DO NOT leave your house, for example to go for a walk, to school or public places
  • DO NOT have visitors in your home (ask people to leave deliveries outside)

–If you live with others then you must stay at home for 10 days, but all other household members who remain well must stay at home and not leave the house for 14 days

 –After 10 days of self-isolation, people who feel better and no longer have a high temperature can return to their normal routine
 
–If they have serious symptoms that they cannot manage or have no signs of improvement after 10 days they should use NHS111
 
•If your symptoms worsen please see NHS website for more information www.nhs.co.uk/coronavirus or call 111 

If your employer insists on a sick note for Self Isolation please visit 

https://111.nhs.uk/isolation-notedo 

do not call your GP surgery.   

Thank you.

We are not taking paper prescription please

Email at:- darccg.prescriptions.denmarkstreet@nhs.net 

Sorry for any inconvenience and thank you for understanding. 

Coronavirus: 
CHECK ONLINE AT GOV.UK AND AT NHS.UK FOR ADVICE AND THE LATEST COVID-19 INFORMATION.

DO NOT ATTEND THE PRACTICE IF YOU SUSPECT THAT YOU HAVE CORONAVIRUS

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

If you have spoke to the doctor and he has made a face to face appointment for you, if you are arriving by car -  you must stay in your car in the surgery carpark at your given appointent time the GP or nurse will ring you on your mobile to enter the building giving you a room number to enter and follow the one way system in the surgery.

Booking Appointments Online

Please click on the link at the top of this page. Each patient will need a username and password to access this system. 

In light of the COVID-19 outbreak, we have suspended online bookable appointments

Telephone Consultations

Please note that you can also request a telephone consultation with a doctor or a nurse.  Please ensure you give us a contact telephone number which the doctor/nurse can use to ring you back on. 

Not Registered for Online Services?

Interpreters

Interpreters for patients whose first language is not English or those with a sensory or learning disability.

If you have difficulty speaking or understanding English, or have difficulty understanding due to a disability, please attend your appointment with a family member, friend or colleague who will be able to help you.

If you don't have anybody who can accompany you, please tell our Reception staff when booking your appointment and they will be able to make suitable arrangements for you.  You will be allocated an appointment that is longer than the routine 10 minutes.

Training Practice

Our practice is a training and teaching practice. The registrars are fully qualified doctors and have a great deal of hospital experience. Registrars are attached to our practice for six to twelve months. Video recordings of consultations are used for teaching purposes.

You will be advised prior to your appointment and only if you wish will you be asked to sign for consent before being video recorded and can rest assured that all videos are erased after use.

Home Visits

Patients are requested, where possible, to telephone between 08:00 - 10:00 if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also email the surgery at Denmark.street@nhs.net. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). Otherwise please contact via telephone on 01325 460731 to cancel at shor notice.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Extended Hours Appointments

Need to see a GP or Nurse out-of-hours?

There are appointments available on weekends and evenings for all Darlington patients.

  • Saturday 08:00 - 14:00
  • Sunday 09:00 - 13:00
  • Monday to Thursday evenings 18:30 - 21:00
  • Friday evening 18:30 - 20:30

Appointments must be pre booked via your own GP practice or by calling NHS 111.

Please note that the appointments are NOT held at Denmark Street Surgery

Opening Times

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