Welcome to Denmark Street Surgery
Our patient liaison team are trained care navigators who will help you in accessing our services and answering any queries you may have.
All patients are allocated a named GP who is responsible for your overall care. Please contact the practice if you wish to know who this is. We will make every effort possible to allow a preference in your named GP, but this is not always possible due to GP workload.
Continuity of Care
We know that patients value continuity of care and we would encourage patients to see the same doctor if possible.
Please note the surgery will be closed on Tuesday 11th October 2022 from 12pm for staff training. We will re-open at 7.30am on Wednesday 12th October 2022.
If you need medical advice on the afternoon of the, Thursday 8th September 2022 please call 01325 952278 and press option 9.
After 6pm please call 111.
You may receive an invitation to speak with a pharmacist about your diabetes control and current management. The pharmacist is working closely with Denmark Street Surgery and is looking to optimise treatment for groups of patients, with diabetes, particularly those with high cardiovascular risks. The pharmacist may make contact with you directly and arrange a face to face clinic appointment or a telephone call at the surgery. Please do not worry, this invitation is separate to your usual diabetic review with our nurses and we hope that it will support your usual diabetes care and management at Denmark Street Surgery
Seasonal Flu Vaccination
It is important that we have up-to-date contact details for you, so we can let you know about screenings, vaccinations and appointment reminders.
If you have changed your mobile number or email address recently, you can add it to your NHS record by following the guidance about managing your NHS account.
You may also receive a text or email from the NHS asking you to do this.
If you are unable to update your details online or through the NHS App, please get in touch with us and we’ll update your records for you.
Download the new NHS app, the new simple and secure way to access a range of NHS services on your smartphone or tablet.
If you are a patient at our practice you can now use the new NHS app to book appointments, order repeat prescriptions, view your GP medical record and more. Go to www.nhs.uk/nhsapp for more information.
For instructions please click on the link below:
A Day In The Life Of A Patient Liaison Assistant
As a team, we have recently reviewed the role of what was our Medical Receptionist Team. This role is a very challenging and complex role and the team felt that the term ‘Receptionist’ did not truly reflect what they do on a day to day basis. The team worked together to come up with a job title that they are proud of, that reflects their professionalism and also portrays their highly demanding role within the practice team. Their job title is now known as ‘Patient Liaison Assistant’ and they are part of our ‘Patient Liaison Team’ which consists of a ‘Patient Liaison Team Lead’, ‘Patient Liaison Team Supervisor’ and ‘Patient Liaison Assistants’.
We would like to raise awareness and offer an understanding of this role to our patients and our wider community, and to do this one of our Patient Liaison Assistants has kindly written an article describing ‘A Day In The Life Of A Patient Liaison Assistant’. We hope that you enjoy reading about what this role entails.
Please click here for Amanda's ‘A Day In The Life Of A Patient Liaison Assistant’.
Breathe Easy Darlington
Are you breathless? Do you have a lung condition?
(Even just a little bit) (it doesn’t matter how severe)
Don’t be alone!
Come along to our free to join group to enjoy friendship, support & information.
RUN BY, AND FOR, PEOPLE WITH RESPIRATORY DISEASE
Every Wednesday, 11.45-1.45 BEActive (Breathe Easy Active) sessions at Eastbourne Sports Complex, Bourne Avenue, Off Hundens Lane, Darlington, DL1 1LJ – for members and carers.
Vic of Vixi Wellbeing Support, was trained to Asthma + Lungs UK standards by Breathe Easy Darlington & takes us through various types of exercise, Yoga Nidra, Tai Chi, Dance relaxation & mindfulness, specifically tailored to meet your individual needs. If you need to sit down to get your breath back, you do.
There’s a small cost involved to cover room hire, equipment etc.
Prior to taking part, a completed medical form is required. It is wise to bring a note of your medications & contact details to your 1st session.
Please call Vic (07931546442) prior to your first visit. Thank you
Every First Tuesday of month 12-30-3.00. Social, Function Room, The Copper Beech, Neasham Rd
Bar meal or just a drink, chat, laugh and speaker at 2pm (Respiratory professionals, local history etc)
Every Second Tuesday of in month (May to Sept),
Walk in South Park, 11-00. Meet by the clock tower. Tea or coffee and natter at café to finish.
Trips out at various times in months of finer weather (Teesside Princess, Hamsterley Forest, Bowes Museum & many other venues)
Vic is a Qualified Level 4 Exercise Therapist specialising in respiratory fitness. Through membership of ‘Think Tree’ Vic is also GP referrable. She has over 7 years’ experience of working alongside Breathe Easy Darlington, also working with patients with Parkinson’s, Diabetes, Coronary heart problems, MS & Cystic Fibrosis. Classes are designed to follow on from NHS Pulmonary Rehabilitation courses, which we highly recommend prior to joining BEActive. Vic aims to help you to benefit from improved lung capacity and breathing technique, cognitive coordination and balance.
Achievement Of The Carer Friendly Employer Award
On 12th October 2021, the practice was presented with the Carer Friendly Employer Award.
Working towards the Carer Friendly Award was very rewarding. We continuously review what we have in place to support our team and Darlington Carers Support guided us to additional resources and policies that we have implemented to support our team members who also have a carers role. We carried out a self-assessment, implemented a 'Carers In The Workplace' policy, identified a number of employees who are unpaid carers, established carers passports for these employees and also took advantage of the Employers For Carers Digital platform. Implementing this additional support for those employees in a caring role was a simple and easy process and has gone a long way in reassuring our team that support is available and offered whenever this is needed. Being presented with the Carer Friendly Employer Award is a great achievement for the practice and I would encourage all local organisations to engage with this.