First Contact Physiotherapy
First Contact Physiotherapists (FCPs) are highly trained
physiotherapists, usually based in GP surgeries.
- FCPs have extensive experience in the assessment and management
of musculoskeletal conditions – such as back or neck pain - and see
these patients without the need for a GP appointment.
- If you have bone, joint or muscle pain, you can see an FCP.
What to expect when you see your FCP
- Your FCP will assess and diagnose you.
- Give you expert advice on how best to manage you condition.
- Refer you onto a specialist service if necessary.
How do you book an appointment to see your FCP?
- Simply contact your GP practice and request an appointment
to see the FCP.
The reception team will check that you’re suitable
and book an appointment for you.
It is important that we have up-to-date contact details for you, so we can let you know about screenings, vaccinations and appointment reminders.
If you have changed your mobile number or email address recently, you can add it to your NHS record by following the guidance about managing your NHS account.
You may also receive a text or email from the NHS asking you to do this.
If you are unable to update your details online or through the NHS App, please get in touch with us and we’ll update your records for you.
Seasonal Flu Vaccination
This year's flu vaccination season is nearly upon us & we will be contacting you very soon with details of how to book your appointment. Please support your GP Practice by having your flu vaccine at your Doctors Surgery. Be reassured we have ordered your flu vaccine & will set this aside for you as soon as it arrives. However, if you do not wish to have your flu vaccine this year please reply 'DECLINE' to 07903594569 to prevent you from receiving any more messages.
Welcome to Denmark Street Surgery
Our patient liaison team are trained care navigators who will help you in accessing our services and answering any queries you may have.
All patients are allocated a named GP who is responsible for your overall care. Please contact the practice if you wish to know who this is. We will make every effort possible to allow a preference in your named GP, but this is not always possible due to GP workload.
Continuity of Care
We know that patients value continuity of care and we would encourage patients to see the same doctor if possible.
Self-referral to Healthy Living for people with type 2 diabetes
Healthy Living, a free web-based NHS structured education programme, clinically proven to help users to live well with type 2 diabetes. It can help patients to feel confident in managing diabetes, improve mental wellbeing, and make and maintain healthy lifestyle choices.
You may receive an invitation to speak with a pharmacist about your diabetes control and current management. The pharmacist is working closely with Denmark Street Surgery and is looking to optimise treatment for groups of patients, with diabetes, particularly those with high cardiovascular risks. The pharmacist may make contact with you directly and arrange a face to face clinic appointment or a telephone call at the surgery. Please do not worry, this invitation is separate to your usual diabetic review with our nurses and we hope that it will support your usual diabetes care and management at Denmark Street Surgery
Friends and Family
Download the new NHS app, the new simple and secure way to access a range of NHS services on your smartphone or tablet.
If you are a patient at our practice you can now use the new NHS app to book appointments, order repeat prescriptions, view your GP medical record and more. Go to www.nhs.uk/nhsapp for more information.
For instructions please click on the link below:
A Day In The Life Of A Patient Liaison Assistant
As a team, we have recently reviewed the role of what was our Medical Receptionist Team. This role is a very challenging and complex role and the team felt that the term ‘Receptionist’ did not truly reflect what they do on a day to day basis. The team worked together to come up with a job title that they are proud of, that reflects their professionalism and also portrays their highly demanding role within the practice team. Their job title is now known as ‘Patient Liaison Assistant’ and they are part of our ‘Patient Liaison Team’ which consists of a ‘Patient Liaison Team Lead’, ‘Patient Liaison Team Supervisor’ and ‘Patient Liaison Assistants’.
We would like to raise awareness and offer an understanding of this role to our patients and our wider community, and to do this one of our Patient Liaison Assistants has kindly written an article describing ‘A Day In The Life Of A Patient Liaison Assistant’. We hope that you enjoy reading about what this role entails.
Please click here for Amanda's ‘A Day In The Life Of A Patient Liaison Assistant’.
Breathe Easy Darlington
Are you breathless? Do you have a lung condition?
(Even just a little bit) (it doesn’t matter how severe)
Don’t be alone!
Come along to our free to join group to enjoy friendship, support & information.
RUN BY, AND FOR, PEOPLE WITH RESPIRATORY DISEASE
Every Wednesday, 11.45-1.45 BEActive (Breathe Easy Active) sessions at Eastbourne Sports Complex, Bourne Avenue, Off Hundens Lane, Darlington, DL1 1LJ – for members and carers.
Vic of Vixi Wellbeing Support, was trained to Asthma + Lungs UK standards by Breathe Easy Darlington & takes us through various types of exercise, Yoga Nidra, Tai Chi, Dance relaxation & mindfulness, specifically tailored to meet your individual needs. If you need to sit down to get your breath back, you do.
There’s a small cost involved to cover room hire, equipment etc.
Prior to taking part, a completed medical form is required. It is wise to bring a note of your medications & contact details to your 1st session.
Please call Vic (07931546442) prior to your first visit. Thank you
Every First Tuesday of month 12-30-3.00. Social, Function Room, The Copper Beech, Neasham Rd
Bar meal or just a drink, chat, laugh and speaker at 2pm (Respiratory professionals, local history etc)
Every Second Tuesday of in month (May to Sept),
Walk in South Park, 11-00. Meet by the clock tower. Tea or coffee and natter at café to finish.
Trips out at various times in months of finer weather (Teesside Princess, Hamsterley Forest, Bowes Museum & many other venues)
Vic is a Qualified Level 4 Exercise Therapist specialising in respiratory fitness. Through membership of ‘Think Tree’ Vic is also GP referrable. She has over 7 years’ experience of working alongside Breathe Easy Darlington, also working with patients with Parkinson’s, Diabetes, Coronary heart problems, MS & Cystic Fibrosis. Classes are designed to follow on from NHS Pulmonary Rehabilitation courses, which we highly recommend prior to joining BEActive. Vic aims to help you to benefit from improved lung capacity and breathing technique, cognitive coordination and balance.
Achievement Of The Carer Friendly Employer Award
On 12th October 2021, the practice was presented with the Carer Friendly Employer Award.
Working towards the Carer Friendly Award was very rewarding. We continuously review what we have in place to support our team and Darlington Carers Support guided us to additional resources and policies that we have implemented to support our team members who also have a carers role. We carried out a self-assessment, implemented a 'Carers In The Workplace' policy, identified a number of employees who are unpaid carers, established carers passports for these employees and also took advantage of the Employers For Carers Digital platform. Implementing this additional support for those employees in a caring role was a simple and easy process and has gone a long way in reassuring our team that support is available and offered whenever this is needed. Being presented with the Carer Friendly Employer Award is a great achievement for the practice and I would encourage all local organisations to engage with this.
Accessing your GP-held records via the NHS app or NHS website
As your GP practice, we have been asked to provide you with, no later than 31 October 2023, access to your full medical record going forward via the NHS app (and NHS website) if you have a suitable NHS login
Your GP medical record contains consultation notes based on conversations between you, your GP and their team: medicines prescribed to you; all test results including hospital investigations; allergies; vaccines; and your medical conditions along with documents that may have been sent from local hospitals, clinics or other agencies, eg the police. There is likely to be sensitive and personal information within your medical record.
We are supportive of providing you with access to your record, but we wish to do this safely and make you aware that this is happening so that you can opt out, if you so wish. You may wish to speak with us first to understand what it is that you will see, and the risks which may be involved in having such confidential data either on your smartphone with the NHS app installed or online if other people might have access to that information through your devices. If you are in a difficult or pressured relationship for example, you may prefer your records to remain accessible only to those treating you, with them not appearing on your smartphone or online. Government has been clear that if a patient does not wish to have access, then we do not have to provide it. This is one reason why we have asked if you wish to opt out, or have it switched off for the time being.
For those who would like access, we are happy to explain the different levels you might like. Everyone can have access to their medication history and allergies, for example, and will be able to order their repeat prescriptions. It’s also possible to request access to what we call your ‘coded record’ where you can see a list of medical problems and results. You can also request access to the ‘full’ record where you will be able to see everything, including the notes which have been written by doctors, nurses and others involved in your care, at the GP surgery, and elsewhere.
It’s important to remember that these documents may, at times, contain information that could be upsetting, especially if they contain news of a serious condition. It can also be a cause for worry seeing results online when it isn’t clear what the results might mean, and no one is available to ask, as can be the case during the evening or at weekends, for example.
Sometimes people with a mental health condition might prefer not to see documents that remind them of difficult times in their life. Letters from mental health teams sometimes go into detail about past events, and great care would be needed in deciding whether you would want to see these letters. It is possible for individual items to be hidden at your request and your GP would be happy to talk about any concerns you may have.
Great care is also needed in case private details might cause harm at home, should people in a difficult or pressured relationship be forced to show their medical record to an abusive partner. Anyone in such a position should make this clear to us at the practice, so we can take steps to keep you safe. This might mean removing access through the NHS app for the time being, or through a careful process where we hide sensitive things. We would talk this through with you.
Requesting access – what do I need to do?
The easiest way to get access is to create an NHS login through the NHS app. Although you can also access your GP records via the internet on a computer, the first bit is easiest if done through a smartphone. If you don’t have one, you may have a family member or friend you trust who can help you. You can also ask your practice receptionist, but you’ll need some proof of who you are, eg a passport, driving licence or household bill.
If you use the NHS app, you’ll have to set up an account using a unique e-mail address and then ‘authenticate’ yourself to the NHS system to prove you are who you say you are. This will involve confirming your name, date of birth and contact details. The NHS login has several levels of authentication and to gain access to your records you’ll need the highest level of authentication. This generally involves you recording a short video of yourself to prove you are a real person as well as uploading a copy of a suitable identification document. Your GP practice can bypass this step if you are struggling, but we’d ask you to try to sign up to the NHS app yourself.
Once you have suitably authenticated yourself to the NHS app and created your NHS login you can approach your practice and ask for access, being mindful of the risks associated with access and the importance of not sharing passwords or having them stored in your smartphone if you think other people might want to see them without your permission. If you have any concerns, you should explain these to your GP practice team who can guide you.
Your GP practice will have a form they will ask you to complete, with your NHS login (this will be the email address you used to sign up) and then you will have a chat about access and your agreement and understanding will be requested. Once you are happy to get online access, your request will be passed to the clinical team to review. It may be that the practice wishes to contact you to discuss your request if there are any concerns raised so that access can be given safely.
The form to request access can be downloaded here <link to be added>