Please note the surgery will be closed on Wednesday 10th November from 12pm for staff training. We will re-open at 7.30am on Thursday 11th November.
If you need medical advice on the afternoon of the 5th October, please call 01325 952278 and press option 9.
After 6pm please call 111.
Welcome to Denmark Street Surgery
Our reception team are trained care navigators who will help you in accessing our services and answering any queries you may have.
All patients are allocated a named GP who is responsible for your overall care. Please contact the practice if you wish to know who this is. We will make every effort possible to allow a preference in your named GP, but this is not always possible due to GP workload.
Continuity of Care
We know that patients value continuity of care and we would encourage patients to see the same doctor if possible.
Download the new NHS app, the new simple and secure way to access a range of NHS services on your smartphone or tablet.
If you are a patient at our practice you can now use the new NHS app to book appointments, order repeat prescriptions, view your GP medical record and more. Go to www.nhs.uk/nhsapp for more information.
For instructions please click on the link below:
A Day In The Life Of A Patient Liaison Assistant
As a team, we have recently reviewed the role of what was our Medical Receptionist Team. This role is a very challenging and complex role and the team felt that the term ‘Receptionist’ did not truly reflect what they do on a day to day basis. The team worked together to come up with a job title that they are proud of, that reflects their professionalism and also portrays their highly demanding role within the practice team. Their job title is now known as ‘Patient Liaison Assistant’ and they are part of our ‘Patient Liaison Team’ which consists of a ‘Patient Liaison Team Lead’, ‘Patient Liaison Team Supervisor’ and ‘Patient Liaison Assistants’.
We would like to raise awareness and offer an understanding of this role to our patients and our wider community, and to do this one of our Patient Liaison Assistants has kindly written an article describing ‘A Day In The Life Of A Patient Liaison Assistant’. We hope that you enjoy reading about what this role entails.
Please click here for Amanda's ‘A Day In The Life Of A Patient Liaison Assistant’.
Achievement Of The Carer Friendly Employer Award
On 12th October 2021, the practice was presented with the Carer Friendly Employer Award.
Working towards the Carer Friendly Award was very rewarding. We continuously review what we have in place to support our team and Darlington Carers Support guided us to additional resources and policies that we have implemented to support our team members who also have a carers role. We carried out a self-assessment, implemented a 'Carers In The Workplace' policy, identified a number of employees who are unpaid carers, established carers passports for these employees and also took advantage of the Employers For Carers Digital platform. Implementing this additional support for those employees in a caring role was a simple and easy process and has gone a long way in reassuring our team that support is available and offered whenever this is needed. Being presented with the Carer Friendly Employer Award is a great achievement for the practice and I would encourage all local organisations to engage with this.