Welcome to Denmark Street Surgery
Our patient liaison team are trained care navigators who will help you in accessing our services and answering any queries you may have.
All patients are allocated a named GP who is responsible for your overall care. Please contact the practice if you wish to know who this is. We will make every effort possible to allow a preference in your named GP, but this is not always possible due to GP workload.
Continuity of Care
We know that patients value continuity of care and we would encourage patients to see the same doctor if possible.
CLOSING ON A WEDNESDAY LUNCHTIME
From w/c 20th June 2022, the practice will be closed each Wednesday between 12pm – 2pm. There will be instructions on the practice telephone system to inform patients of who to contact in an emergency during this time.
- Please note the surgery will be closed on Tuesday 12th July 2022 from 12pm for staff training. We will re-open at 7.30am on Wednesday 13th July 2022.
If you need medical advice on the afternoon of the, Tuesday 12th July 2022 please call 01325 952278 and press option 9.
After 6pm please call 111.
Following a updated infection control guidance there is no longer a need to wear masks in the practice unless.
- You have covid symptoms and then the Practice must advise you to wear a mask when attending the practice
It is important that we have up-to-date contact details for you, so we can let you know about screenings, vaccinations and appointment reminders.
If you have changed your mobile number or email address recently, you can add it to your NHS record by following the guidance about managing your NHS account.
You may also receive a text or email from the NHS asking you to do this.
If you are unable to update your details online or through the NHS App, please get in touch with us and we’ll update your records for you.
Download the new NHS app, the new simple and secure way to access a range of NHS services on your smartphone or tablet.
If you are a patient at our practice you can now use the new NHS app to book appointments, order repeat prescriptions, view your GP medical record and more. Go to www.nhs.uk/nhsapp for more information.
For instructions please click on the link below:
A Day In The Life Of A Patient Liaison Assistant
As a team, we have recently reviewed the role of what was our Medical Receptionist Team. This role is a very challenging and complex role and the team felt that the term ‘Receptionist’ did not truly reflect what they do on a day to day basis. The team worked together to come up with a job title that they are proud of, that reflects their professionalism and also portrays their highly demanding role within the practice team. Their job title is now known as ‘Patient Liaison Assistant’ and they are part of our ‘Patient Liaison Team’ which consists of a ‘Patient Liaison Team Lead’, ‘Patient Liaison Team Supervisor’ and ‘Patient Liaison Assistants’.
We would like to raise awareness and offer an understanding of this role to our patients and our wider community, and to do this one of our Patient Liaison Assistants has kindly written an article describing ‘A Day In The Life Of A Patient Liaison Assistant’. We hope that you enjoy reading about what this role entails.
Please click here for Amanda's ‘A Day In The Life Of A Patient Liaison Assistant’.
Diabetes is a constant balancing act of listening to your body, managing numbers, dealing with opinions. Your blood sugar won’t always be in range. Figuring out food labels and menus might have you tearing your hair out. And you might have treated that 3am hypo with a few too many jelly babies... But you’re doing it, every single day. Living with diabetes, juggling the ups and downs. And that’s worth celebrating.
That’s why, this Diabetes Week, we’ll be celebrating the millions of people across the UK taking diabetes in their stride – and everyone supporting them along the way, whether that’s by working on the healthcare frontline, helping to make our research possible, giving their time to volunteer, raising money or awareness, or in so many other amazing ways.
How can you get involved?
- Join our Big Diabetes Week Dog Walk
Registration is now open for first ever Big Diabetes Week Dog Walk! Everyone can take part, whether they’ve got four legs or two (but dogs are especially welcome). You might choose a family-friendly weekend stroll, organise a walk around a local park, or go for a more ambitious trek with friends. Wherever and whenever you walk, it’s completely up to you. And whether you walk to raise awareness, raise money, or just for fun – it’s your Diabetes Week, and it’s your walk! Sign up here: www.diabetes.org.uk/diabetes-week/big-dog-walk We’d love for you to help us promote the walk - tell your networks, share it on social media and download the posters from the Shop. Do you have a dog? Would they look paw-sitively fantastic in a Diabetes UK dog bandana or t-shirt? We want to see! Deck them out in Diabetes UK merchandise, take some photos and send them to firstname.lastname@example.org
Achievement Of The Carer Friendly Employer Award
On 12th October 2021, the practice was presented with the Carer Friendly Employer Award.
Working towards the Carer Friendly Award was very rewarding. We continuously review what we have in place to support our team and Darlington Carers Support guided us to additional resources and policies that we have implemented to support our team members who also have a carers role. We carried out a self-assessment, implemented a 'Carers In The Workplace' policy, identified a number of employees who are unpaid carers, established carers passports for these employees and also took advantage of the Employers For Carers Digital platform. Implementing this additional support for those employees in a caring role was a simple and easy process and has gone a long way in reassuring our team that support is available and offered whenever this is needed. Being presented with the Carer Friendly Employer Award is a great achievement for the practice and I would encourage all local organisations to engage with this.