Welcome to Denmark Street Surgery
Our reception team are trained care navigators who will help you in accessing our services and answering any queries you may have.
All patients are allocated a named GP who is responsible for your overall care. Please contact the practice if you wish to know who this is. We will make every effort possible to allow a preference in your named GP, but this is not always possible due to GP workload.
Continuity of Care
We know that patients value continuity of care and we would encourage patients to see the same doctor if possible.
Download the new NHS app, the new simple and secure way to access a range of NHS services on your smartphone or tablet.
If you are a patient at our practice you can now use the new NHS app to book appointments, order repeat prescriptions, view your GP medical record and more. Go to www.nhs.uk/nhsapp for more information.
For instructions please click on the link below:
A Day In The Life Of A Patient Liaison Assistant
As a team, we have recently reviewed the role of what was our Medical Receptionist Team. This role is a very challenging and complex role and the team felt that the term ‘Receptionist’ did not truly reflect what they do on a day to day basis. The team worked together to come up with a job title that they are proud of, that reflects their professionalism and also portrays their highly demanding role within the practice team. Their job title is now known as ‘Patient Liaison Assistant’ and they are part of our ‘Patient Liaison Team’ which consists of a ‘Patient Liaison Team Lead’, ‘Patient Liaison Team Supervisor’ and ‘Patient Liaison Assistants’.
We would like to raise awareness and offer an understanding of this role to our patients and our wider community, and to do this one of our Patient Liaison Assistants has kindly written an article describing ‘A Day In The Life Of A Patient Liaison Assistant’. We hope that you enjoy reading about what this role entails.
Please click here for Amanda's ‘A Day In The Life Of A Patient Liaison Assistant’.