We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a formal complaint please complete this form, this will be acknowledged within 3 working day of received and the practice manager will deal with your concerns appropriately.
North East ICA
FREE PHONE 0808 802 3000
NHS Advocacy is now provided by North East NHS Independent Complaints Advocacy (ICA),supporting individuals complaining about the NHS in the following local authority areas:
Darlington, Durham, Gateshead, Hartlepool, Middlesbrough, Newcastle, North Tyneside, South Tyneside, Redcar and Cleveland, and Sunderland.
This service replaced the previous Independent Complaints Advocacy Service (ICAS) in 2013 and continues to be delivered by the Carers Federation Ltd, who now have over sixteen years experience of supporting people in the North East with NHS complaints. Please click on the Independent Complaints Advocacy link on the left hand banner for an overview of how we can help.
https://www.carersfederation.co.uk/services/independent-complaints-advocacy/locations/north-east-ica/